Technically and surely trouble will bound if my customers does not heed my advise.
Too many times they thought that the printer is a miracle worker and maintenance is not a major issues..
Until something went wrong suddenly.
They will call me anytime at any cost..
My number became 911 in the process.
So you expect a very different kind of tonality and customer is trying to get the printer fix.. In the process they will even at all cost to hide something else.
This is the catchy part is luring and finding out all the possible answer. I had very painful experience as these challenges has to be dealt be over period of time to understand the situations.
So all in all.. you gotta be in control when the panic button is press. When the printer is down.. its kind of like having a lover which suddenly collapse from cardiac arrest. ... nope. .you dont really know what the symptoms was.
I had too many such cases from which I was having good time and nasty time when I was dealing with them. The bottomline is you still have to be in control because the confidence soul over the other side turn on the paranoid mode.
To be continue...
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